Tool/software:
Hi Experts,
Today, I suddenly cannot use PSPICE; it worked yesterday. I tried to uninstall and reinstall, still has the same error.
Does anyone know how to solve it?
Thank you
Jiaqi Yuan
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Tool/software:
Hi Experts,
Today, I suddenly cannot use PSPICE; it worked yesterday. I tried to uninstall and reinstall, still has the same error.
Does anyone know how to solve it?
Thank you
Jiaqi Yuan
Please reboot your PC and try again and create a debug file and share it with us if you still have trouble:
thanks,
JC
08/01/2025 12:22:02 (pid-23212-20392): (vbl) Licensing errors/warnings set in product_key flow 08/01/2025 12:22:02 (pid-23212-20392): (vbl) User authentication started 08/01/2025 12:22:02 (pid-23212-20392): (vbl) VBL version: (23.02-s005) 08/01/2025 12:22:02 (pid-23212-20392): (vbl) Endpoint URL is: https://cdsplicwc.cadence.com/chws/b2c/v2 08/01/2025 12:22:02 (pid-23212-20392): (vbl) Sending request to: /authenticateUser/ 08/01/2025 12:22:02 (pid-23212-20392): (vbl) Request X-Request-ID: c2f7b62b-22ad-40d2-8d6d-8d4a3f4fb362 08/01/2025 12:22:02 (pid-23212-20392): (vbl) Server challenge key: 0276040ea0a645a390d0904e260f13d12af3375b63a1ebe72fa2358a76f66db1e0 08/01/2025 12:22:03 (pid-23212-27632): (vbl) Certificate issued to: cdsplicwc.cadence.com 08/01/2025 12:23:03 (pid-23212-12972): (vbl) REQUEST_CORRELATION_ID wasn't found in the response. 08/01/2025 12:23:03 (pid-23212-12972): (vbl) CHALLENGE_RESPONSE was not found in the response. 08/01/2025 12:23:03 (pid-23212-12972): (vbl) Failed to get response: reason="Gateway Time-out" code=999 08/01/2025 12:23:03 (pid-23212-12972): (vbl) Error getting response: (0) Incorrect Content-Type: must be textual to extract_string, JSON to extract_json. 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Send request for authenticateUser/ reported error 500 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Mapping HTTP Status code: (500) to Vbl Internal status code: (-2026). 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Setting LastErrCode: -2026 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Setting LastErrCode: -2026 08/01/2025 12:23:03 (pid-23212-20392): (vbl) User authentication finished with -2026 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Mapping Vbl Internal Error code: (-2026) to Public Error Code: (-2) 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Licensing errors/warnings product_key flow: 1 08/01/2025 12:23:03 (pid-23212-20392): (vbl) Licensing errors/warnings product_key flow: 1
Hi JC,
Here it is. It did work a few days ago.
I am looking forward to your reply.
Thank you
Jiaqi
Hi Jiaqi,
The license service has been restored. Please give it another try.
-JC