BQ40Z50-R1: How do you determine what Maximum Cell Balance Time Values to use?

Part Number: BQ40Z50-R1

Tool/software:

The default value for Bal Time/mAh Cell 1 is 240 s/mAh and for Bal Time/mAh Cell 2-4 is 360 s/mAh.  How were these default values determined and how do I adjust them for my application?  I am getting packs that exceed these values after only a couple years and are disabling themselves while all the individual cell parameters such as OCV, QMAX, impedance are all relatively close.  Is there a way to calculate what these settings should be?

Thanks,