TPS3422: Device failed during ESD test

Part Number: TPS3422
Other Parts Discussed in Thread: TPS3424

Tool/software:

Hi Team, 

Customer test to find 2/1000 TPS3422 failed during whole machine test under 4&8kV test. 

Test to find the SWITCH_IN voltage is 2V8 and there is no RST signal after pressing RESET button. 

Support need: 

Can you help to check what may cause it and any suggestion to improve the protection ability? Thanks!