BQ25750: BQ25750RRVR – No 48V Output, Battery Not Charging, “Ticking” Noise Issue

Part Number: BQ25750

Tool/software:

Hello,

I am a beginner working with the BQ25750RRVR buck-boost charger IC, and I am facing some issues with my custom board design.

  • When I supply 48V input from an adapter, the board makes a “tsk tsk” ticking sound, but the output is unstable and does not provide a proper 48V.

  • There is no short circuit observed.

  • The battery is also not charging.

  • Our circuit is designed such that:

    • If the input supply is less than the battery voltage, the board should select the battery as the input supply.

    • Otherwise, it should select the adapter as the input supply and also charge the battery at the same time.

  • However, currently neither charging nor proper output from the battery path is happening.

Could you please guide me on:

  1. What might be causing the unstable output and ticking sound?

  2. Are there any key register settings, schematic considerations, or test configurations I should check?

  3. How can I confirm whether the IC is functioning correctly?

Any assistance would be greatly appreciated.

Thank you.6521.PCB - Power Board.pdf