BQ76907EVM:I can't connect the device with the latest software, the software has the code: "BatteryManagementStudio-1.3.128_Build1a-windows-installer"

Part Number: BQ76907EVM

Tool/software:

I can not connect to the device using the software installed on my computer. I have made sure that the device is connected according to the diagram with a 21V DC supply and a current of not less than 250mA. But when opening the interface and selecting the software module, it still says that no device is found. What should I do to fix it, the version I am using is the latest software.