TLV62130: Request for TLV62130 schematic & PCB review (IC dead phenomenon)

Part Number: TLV62130

Tool/software:

Hi, TI expert

The customer applied the TLV62130 to two products with different input voltages(5V, 12V).

Product_1) Vin=5V: No problem

Product_2) Vin=12V: The IC dead due to a progressive failure.

In other words, there was no problem when applied to a product with a 5V input voltage. However, when applied to a product with a 12V input voltage, the IC would die after operating normally.

I would like to request a schematic and a PCB review to see if there is a circuit problem.

(For the circuit diagram, I want to deliver it behind closed doors. Please let me know how.)

Please check. Thank you.