BQ40Z50-R1: BQ40Z50 R1 discharged to 0% cannot be charged

Part Number: BQ40Z50-R1

Tool/software:

When the battery is discharged to 0% and cannot be charged any further, check the battery level meter to confirm that the XCHG is activated and the Max Error is 100%. Please help analyze the cause of the abnormality. Thank you!498174 101C NG.gg.csv