LMZM23601: LMZM23601inverting output -5V does not work

Part Number: LMZM23601

Tool/software:

Hello,

I am using LMZM23601 in inverting buck-boost configuration:

Vin: 12V

Vout: -5V @ 0.5A.

I designed the circuit from Webench simulation, now I have the real design as prototype but the -5V output is not present and a 0.239V is measured instead. As the Webench schematics shows, the MODE/SYNC pin is left floating but the simulation runs well and get the -5V output. In the datasheet, it is mentioned that this pin should not be floating, then I tried to tie it to GND but the same output voltage 0.239V is measured. ¿Could the LMZM23601 be damaged due to left it open on first startup?

Regards,

Miguel.