TPS7A20: TPS7A2009 ESD Issue

Part Number: TPS7A20


Dear Engineer,

Feedback on a question: Is the ESD capability of TPS7A2009 weak? If there is a slight ESD, it will no longer output and needs to be powered on again.
My circuit is placed inside a shielding case, so ESD cannot reach TPS7A2009 at all. Unexpectedly, upon touching the shielding cover, it stopped outputting. I switched to similar devices from other companies and achieved the highest level of ESD, which is normal.

Please help confirm, thank you.