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bq78PL116 reports that cell voltage is 2000mV

When the difference voltage between V(2n+1) and V(2n+2) (n=0,1,2,3) is greater than about 1.0V, V(2n+2) is reported as 2000mV.

I observed V(2n+1) voltage is 2.58V and V(2n+2) voltage is 3.6V. Then V(2n+2) voltage was reported as 2000mV.

I observed V(2n+1) voltage is 2.9V and V(2n+2) voltage is 4.1V too.

Please teach me this reason.