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bqEVSW will not recognize my EV2400

Other Parts Discussed in Thread: BQEVSW, EV2400

Brief summary of my problem: the bqEVSW I am using will not recognize my EV2400.

I have already been able to successfully use an EV2300 that I am borrowing from a coworker and have tried, as many of the forums suggest, to install the EV2400 support components, but the software still won't recognize the EV2400. My running theory is that there is something wrong with either the EV2400 itself or with the drivers that it is supposed to install automatically because my computer won't recognize the EV2400 either (at least not in the same way that it recognizes the EV2300). Has this been an issue on other units and are there any fixes?

Specifics:

OS: 32-bit Windows Vista

Packets installed: sluc305 (bqEVSW for bq20z75), sluc261ad (Chemistry Updater), sluc291 (EV2400 Support Components), 1234.EV2400_Support_Components_20110524 (same as sluc291)

Thanks in advance.