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problem with the GaugeStudio

Other Parts Discussed in Thread: BQ27510EVM, BQ27510

I am trying to obtain the golden file of a battery with a Bq27510EVM and GaugeStudio but I am having some problems at the beginning. If I connect my Bq27510-G3 the GaugeStudio doesn't see anything anymore as shown in the images below:

 (before I connect the Bq27510)

 (after I connect the Bq27510)

I changed the firmware to G2 using the Bq evaluation software and the GaugeStudio is seeing the battery and everything but nothing is working, this I understand is because the GaugeStudio isn't compatible with the G2 :

I am changing the firmware with the Bq evalaution software because if I try to do it with the GaugeStudio I have the next error:

Please help, I don't know what to do anymore.