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bq40z60 with bqproduction studio and bqmultistation tester

Other Parts Discussed in Thread: BQPRODUCTION, BQ40Z60, BQMTESTER

I have a bq40z60-evm connected to an HPA495 connected to an EV2300.  When I try to find the device with bqmultistation tester (instlaled and running as administrator) I get three successive errors:

1. Board 0 was either disconnected or is in use by another program. Please make corrections and try again.

2. Communication error -1 while trying to read board firmware version

3. Communication error 2 while trying to read ID for board 0

However, with the same setup in bqproduction I can successfully find the board during "scan for devices", and I'm able to flash the LED's.  After this, however, I get a different error: 

error code 772: no acknowledge from device

My main questions are:

1. why can't bqmultistation find the boards, and how can i resolve this error?

2. why can't bqproduction receive an acknowledge from device? Do I need to supply power to VAC on the bq40z60EVM as well as to the HPA495?