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bq76920 not recognized by EV2300

Other Parts Discussed in Thread: BQ76920, EV2400, BQSTUDIO, BQ78350

I am using a BQ76920 EVM, along with an EV2300.  The issue is that the BQ76920 utility does not recognize the EV2300.  I found the e2e link which provides 64b drivers for EV2300, but the same issue persists.

 

Is there a fix, or do I need to move to the EV2400?

I’m running Windows 7  64-bits.

Restart PC doesn’t help.

The provided link installed but problem is still there

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       If you are running 64-bit Windows, see this link for 64-bit driver download:

         https://e2e.ti.com/support/power_management/battery_management/f/180/t/128220

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When I follow instruction 2.2.1 AFE Quick Start Step10

I see

 

However, DeviceManager on my PC sees EV2300.