I'm using an LM43602PWPT in a circuit created by the WEBench app to take in 24VDC and regulate it down to 3.3VDC. There are 4 prototypes, none of them working. One puts out 0V, one 0.3V, one 1.2V, and the last one oscillates around 0.7-0.9V.
The documentation shows a pad is required underneath the chip for thermal relief, but my company doesn't have the facilities for under-chip pads. I decided to put through holes under the part to flow solder through and connect to ground. Unfortunately the board house we use solder masked the vias so the solder won't flow through and contact the bottom of the chip. I thought it wouldn't be an issue since it's just for thermal relief, but I'm thinking it may be used for a ground connection due to the wrong outputs and the fact that the chip never warms up when the board is plugged in.
Is the "Thermal Relief Pad" actually used for a ground connection, or is there something else at play here?