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Problems Auto Learn Cycle bq40z60/bqStudio

Other Parts Discussed in Thread: BQSTUDIO, BQ40Z60

EV2300
bqStudio 1.3.42 (same problem with 1.3.45)
bq40z60 eval board
connect 2 relays for automatic learning cycle
Load Control Pin = I2C.VOUT - Test ok
Charge Control Pin = HDQ.HDQ - Test ok
Charge setup = Charge is terminated when TC bit is set
Discharge Setup = Termination Voltage 2900mV
resistive load is connected
Gauge_EN  = ON
FET_EN = ON
Charger_EN = ON
Unseal Full access

Start learning cycle
STATUS: Setting device to unlearned...
STATUS: Sending command RESET...

then a Window opens:

"Startup Condition Invalid
Bit: RUP_DIS must be set ON to continue"

and in left down corner of bqStudio software "No acknowledge from device" in red

how i can set this "RUP_DIS Bit?
what does  this error message  "No acknowledge from device"