We've received quality complaints regarding a design where BQ24170 is used (EVM design is copied in all essential parts - same FETS, same values on other componetns). It has 2 cells and has a +12VDC PSU. Not all PCB's are affected, let's say 90% are, it is of course urgent to understand the problem. We're stuck right now and have spent almost a week not understanding the problem.
In analysis, we see that startup sequence is strange on problematic boards. ACDRV is not driven low as expected during BATFET -> ACFET switching, instead ACDRV stays at SRN level. We see a huge current rushing through ACFET during this 30 ms period - where ACFET should be OFF. ACDRV does not exceed AVCC voltage, which indicates +6V gate boost driver is not working.
Any ideas are appreciated, thanks.
Blue=VREF
YELLOW = AVCC
RED = ACDRV
GREEN = SW
Non-working sample:
Working sample:

