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BQ78350-R1 DSG and CHG lines closed (XDSG, XCHG are on) all the time

Other Parts Discussed in Thread: BQ76940EVM, BQ78350-R1, BQ76940

Hi all,

I have connected the BQ76940EVM to a battery pack.

my XDSG and XCHG flags a permanently on.

I programmed the default firmware of BQ78350-R1, and defined all "Data Memory" parameters.
I send FET_EN command (while in unseal) and I can see the flag is set.

I cannot see any fault or protection flag, "toggle DSG/CHG/PCHG" is not responding in unseal full access mode.

I connected only the BQ76940 to I2C and cleared all faults from GUI.

I re- programmed to default, and imported GG.CSV file and it did not help.

I cleared PF events, did not help.

CHG FET GATE is 17V, DSG FET GATE is ~0V regardless ov Keyin.

any help will be appreciated,
thanks, Ran