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LM2776 application issue.

Other Parts Discussed in Thread: LM2776

Have a customer with Plug Power  having an issue with the LM2776. The device will not start until he momentarily shorts the output,  pin 1, to ground. The device has 3.3V going in with the enabled pin tied to VIN, pin 3 tied to pin 4. He has multiple boards with the same experience. The circuit is almost identical to their evaluation board. Please let me know your thoughts on this.

Regards,

Naser