We use above circuit to generate regulated voltage in one of our product. We had returns from our customer stating unit did not power and upon investigation, it was figured out that output (pin 3) was shorted to ground (verified by measuring the resistance between pin 2 and 3).
C8 was taken off the board and was found good i.e.not shorted.
Recommended operating voltage for the product is 9-32VDC. I tried applying 24VAC to the unit for about 30 minutes to see if it could damage the IC, but it did not damage the IC.
Beside ESD, what could be the other sources of damage of IC?
We get units back from our customer frequently with the same issue. So, what are the things/information I should look or request for further investigation?