We have had 3 instances, different boards, over the last year, from a total of 20 boards built. We power the board with either 24VDC or 48VDC power supply and the power supply is connected/removed, no switches to turn board on and off. The power supply cable is 6 or 10 feet long. My initial question i do you know why this area of the chip (pins 18, 19 and 20) would be physically damaged? I can add the schematic later and discuss, but I was hoping this situation may have happened to others. I'm thinking we should not connect/disconnect DC input power, but use AC switch on DC power supply?