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EV2400 firmware update fail

Attila Eredics
Prodigy 195 points
Other Parts Discussed in Thread: BQSTUDIO, BQ27510-G3, EV2400

Hi,

I've just bought an EV2400 to work with a BQ27510-G3. After setting up the I2C connection and installing bqStudio I was able to communicate wit the gas gauge, so the hardware seems to be ok.

The firmware version of the EV2400 was 0.05 originally, so I downloaded the EV2400_Updater_v0018.exe from the official webpage and tried to upgrade. My computer is Win7 x64 SP1.

I got this:

After changing my unicode file settings to English US (from Hungarian) as it was suggested here, I got this: 

I tried to run the updater normally and with the -s option too. I tried another laptop, (with default settings and with US english settings), without success (inspired by this post).

Please help me: what else should I try? What other Windows settings may affect the updater?

Thank you very much in advance,

Attila

  • 0
    TI__Guru* 76230 points

    Hi Attila,

    When i tried running with the -S option, i am successful.

    See screen shot:

    Is that what you tried? Let me know if it is and still not successful and i will reach out to our tools team.

    thanks

    Onyx

  • 0 in reply to Onyx Ahiakwo
    Prodigy 195 points

    Dear Onyx,

    Thank you for your fast reply.

    Yes, it is. The only difference is that the updater always opens up a separate window. So this is my result with -s:

    And without -s:

    (I had to use a screen video recoder program, because the program quits so quickly that I could not press PrintScreen fast enough...)

    Thanks,

    Attila

  • 0 in reply to Attila Eredics
    Prodigy 195 points
    I finally solved the problem: I get an old computer (there was some windows XP on it) and made a fresh Windows 7 x86 SP1 ENG install on the "new" machine with the default language settings: US english. (I did nor even registered the Windows yet.)
    After copying a "missing" msvcr100.dll to the c:\windows\system32 folder, the upgrade went succesfully.

    I know that this was a brute force solution, so if someone knows how to "tune" an existing operation system, please share the information.
  • 0 in reply to Attila Eredics
    TI__Guru* 76230 points

    HI Attila,

    Thanks for sharing this. I drew our tools/firmware team's attention to this and they confirmed that this version of the updater does have problems with non-English Windows due to a python limitation. A new updater for the v0.18 will be updated online soon, but glad you got a work around to your issue.

    thanks

    Onyx