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BQ40Z60: bq40z60 charging very slowly

Part Number: BQ40Z60

Hello,

Using a bq40z60 in a custom board.  We have a golden configuration that works well on several boards.  On one board, however, it's charging very slowly (19mA when programmed for 500mA).

There are no PFs or safety alerts, the charger is enabled, AC voltage is in range, it's in the STH and MV ranges.
  I've tried resetting several times and reloading the golden SREC.

Any insight would be appreciated - the SREC is attached.

Thanks.

wassily_11.zip