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BQ40Z50-R1: unable to wake chip or FET problem

Part Number: BQ40Z50-R1

Hi, 

I'm using the BQ40Z50-R1 chip to simulate a battery and I am using the suggested reference design schematic provided. The issue I am seeing is when I apply voltage (16.8v) to the circuit, voltage appears to not go beyond the CHG and DCHG FETs. I am able to establish communication to the chip via Battery Management Studio.

Within Battery Management Studio, If I apply power via the battery cell side, I am able to see values for Cell voltage 1-4, and BAT pin Voltage but not PACK pin voltage 

If i apply power via Pack Pin Voltage side, I am able to only read the PACK pin voltage

I'm confused as to what kind of conditions am I observing.

Could it be that the FETs are not enabled or is the fuel gauge stuck in Sleep mode or Shutdown mode?

Thanks,