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BQ34Z100: Charge percent not reaching 100%

Part Number: BQ34Z100

Hi I am using the bq34z100 in a two cell configuration using LIR18650 LiON batteries.  I have a batch of twenty battery packs. After performing the learning cycle twice, the state of charge reaches only 75% to 85% on 18 of the packs with only two packs reaching 95 to 100%.  

Thank you

Yan