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BQ40Z60EVM-578: unable to charge after partial discharge

Part Number: BQ40Z60EVM-578
Other Parts Discussed in Thread: BQSTUDIO

I'm using BQ40Z60EVM-578 to evaluate our NCR 18650B, lithium Ion battery, 4 series, so the final output is 3.7v*4.

Power supply: BK precision 1762 DC power supply. Set output to 20V, current output is set to max.

Load: 40ohm resistor.

I just found an issue regarding not resuming charge. The battery pack was fully charged, and partially discharged around 2481mAh(remaining capacity). Then I turned on the external power supply, but it seems it won't resume charging as the charging current is 0mA. The external power supply only supply power to the resistor load.

I attached my log and data memory export.unable to charge after partial discharge.zip

Any idea?