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BQ34Z100-G1: Battery fuel gauge when Srate of Charge still 60%

Part Number: BQ34Z100-G1

hi,

 

I  am developing for battery information from battery fuel gauge bq34z100-G1. http://www.ti.com/product/BQ34Z100-G1

 

I take some information from the IC via I2C port. Some information are as follows:

 

1. State Of Charge (SOC) - command 0x02

2. Max Error - command 0x03

3. Remaining Capacity - command 0x04 and 0x05

4. Full Charge Capacity - command 0x06 and 0x07

5. Voltage - command 0x08 and 0x09

6. Average Current - command 0x0A and 0x0B

7. Temperature - command 0x0C and 0x0D


I receive all data well. According to datasheet, SOC is shown in % (0 to 100) so I monitor SOC. Our battery is 24VDC and 10Ah. I found my end device power is shut down while SOC is still 60% and found battery voltage is 11VDC.  How can I detect the battery voltage correctly? Can you guide me?

 

Best regards,
kpk