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BQ40Z60: Learning Cycle timeout and not working correctly

Part Number: BQ40Z60

I'm trying to run the automated learning cycle on a new battery pack.  When I start the auto learning cycle, a "Timeout or unexpected response communicating with device" message appears in the lower left corner of the battery management tool.  To clear the message I must send some type of command, such as fet disable.  But when I go back to the learning cycle tab the message is shown again.  

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