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BQ25015: IC is not reporting charge done

Part Number: BQ25015

Hello,
customer evaluates the BQ25015. He measures for more than two hours the charge current is below I(TAMPER) so the tamper timer should have been expired by know and report a charge done state. Unfortunately it isn’t. The charge current is 12mA at the moment, bellow I(TAPER) but not below I(TERM). So after 30 min it should say ‘done’ right?

Regards, Holger