Part Number: BQ20Z95
We have received a battery from one of our customers that was reporting an FCC of about 2/3 of what it should have. The battery is a 6600mAh battery, but came back reporting an FCC of 4375mAh. The RSOC and ASOC, understandably, varied widely with an ASOC of 61 and an RSOC of 92%. The cells were all at around 4102mV, so the battery should have been at least close to fully charged. A screen shot of the SMBUS data is shown below.
The battery was cycled once, and the FCC reported 6499mAh, and RSOC and ASOC were then equal. Nothing else was done to the battery other than the cycle.
The battery only has 15 cycles on it, and the customer does not know of any unusual circumstances with the use history. Are you aware of any circumstances in which the FCC can be miscalculated by the gas gauge by this degree?