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BQ27541-V200: Using UART to read HDQ interface data for BQ27541-v200

Part Number: BQ27541-V200
Other Parts Discussed in Thread: BQ27542-G1, BQ27541, BQSTUDIO

Dear Team,

My customer is referring to Application note (slua408a) and using UART to read HDQ interface data for BQ27541-v200. The connection is as following: UART baud rate 4800, 9600, 19200, 57600; Data 8 bit; no parity; 2 stop bit. They tried different baud rate, but there is no HDQ response. 

Would you please comment any UART setting needs to be changed to read HDQ data? Or please advice how can my customer solve the issue.

Best regards,

Andy Chu