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BQ34Z100-G1: bqstudio programming problem

Part Number: BQ34Z100-G1

Dear sir,

I am using BQ34Z100-G1 battery management ic for lead acid battery soc data.

my battery is 12V 20Ah battery.For that i configure all my data in configuration register.after that i created srec file for my configuration data.

In programming window i loaded my developed srec file and press programming button with in few seconds i lost my communication with evaluation board.

what i do for getting communication with my evaluation board

Thank you