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EV2300: "Read Srec : EV2X00 Adapter USB Timeout" Error

Part Number: EV2300

Hi All, I need your Help!

I used BQ Studio V1.3.54.1 with EV2300 HPA002 and Windows 10 professional/64 bits. I have installed win10 driver founded here  https://e2e.ti.com/support/power_management/battery_management/m/videos__files/458983

I have this error ("Read Srec : EV2X00 Adapter USB Timeout" ) when I requested from device "Read Srec from device" since"Firmware Update" menu

Do you had this problem, and how to solve it?

BR