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BQ76940: I2C SDA & SCL Low when connected to MCU

Part Number: BQ76940

We have tested the MCU communication with BQ76940EVM (BQ769400DBT chip) in I2C communication, successfully.

Now we have developed the same circuit on a PCB with the BQ7694003DBT chip.

When the Module powered up with >38V, REGOUT have 3.3V after BOOT and I2C SDA & SCL have logic High

But when connected to the MCU SDA & SCL pulled to logic low still REGOUT is 3.3V

We are not able to communicate to chip, but the same MCU circuit is still working fine with EVM