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BQSTUDIO: start log does nothing

Part Number: BQSTUDIO
Other Parts Discussed in Thread: BQ27742-G1, EV2400

I'm connected to my BQ27742-G1 with my EV2400.  I can see all the registers and communicate with it in BQ studio.  However I can't get it to start logging.  I click the start logging button on the register screen.  Then it asks me to select a file.  I do that and... nothing happens.  No file is created, no logging starts.  What am I missing?

Thank you