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BQ40Z50-R1: Chemistry Programming Error 1423

Part Number: BQ40Z50-R1

Hello,

We are producing battery packs with the BQ40z50-R1 IC, but in one of our computers whenever we want to load the chemistry, we get the "Chemistry programming failed!" Message with the error code 1423. Could you help us and find what the problem might be?

Thank you very much!

Best regards,