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BQ34Z100EVM: inaccurate measurement of the battery

Part Number: BQ34Z100EVM
Other Parts Discussed in Thread: BQ34Z100-G1,

Hello,

My customer using two BQ34Z100-G1 in their board for gauging 10S4P 9600mAh battery (please see attached datasheet) .

The two pack batteries are connected to the same load, and according to the customer's complaint, he receives measurements that are far from the battery's real status .
I want to emulate his system by using the BQ34Z100EVM (combined with EV2300) and to gauge the battery in my office .

Can you please give me some guidance how to connect the battery pack to the BQ34Z100EVM and if I need any other tools to do that?  

The battery wires goes as follow:

Power: V_Bat and GND

Data: BAT_I2C_SDA and BAT_I2C_SCL

Waiting for your kind response, thanks in advance.

Regards,  

Shai

1285AL 18650 10S4P 9600mAh.pdf