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BQ40Z50-R2: BQ40Z50-R2 can discharge but can not charge

Part Number: BQ40Z50-R2

Hi

My customer purchase the BQ40Z50-R2, after setting the parameters the pack can discharge but could not charge.

Please kindly find the following screen shot and gg file.

https://e2e.ti.com/cfs-file/__key/communityserver-discussions-components-files/196/12V33AH.gg.csv.7z

Is there any parameters I ignore? Please help check it.

Thanks

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