BQ20Z45-R1: Sometimes Only Part of the GG File Is Exported

David Jervis58

Part Number: BQ20Z45-R1
Other Parts Discussed in Thread: EV2400

Sometimes when trying to export the .gg file, only a portion is downloaded. I have tried several updated EV2400s with the same results. The packs are unsealed for we do not seal them in production. These are production worthy packs that we were testing for production readiness. Attached is the screen shot of the missing data and error.

over 6 years ago

0 Bryan Kahler over 6 years ago

TI__Mastermind 25955 points

Hi David,

Please remove EVSW and reinstall the latest version as Administrator. This error may occur if the installation or files have become corrupted.

Sincerely,
Bryan Kahler

0 David Jervis58 over 6 years ago in reply to Bryan Kahler

Intellectual 655 points

It only happens with this battery. Other batteries can read it perfectly.

0 David Jervis58 over 6 years ago in reply to Bryan Kahler

Intellectual 655 points

Other batteries do not have this problem.

0 Bryan Kahler over 6 years ago in reply to David Jervis58

TI__Mastermind 25955 points

Hi David,

I am unable to reproduce this error. In an attempt to isolate the error between communications and/or the EVSW software, please attach a digital analyzer to sniff the bus traffic between your EV2400 and board and see if there is an unexpected NACK partway through reading the gauge settings.

Please test with the good battery and the 'bad battery' so we may diff the results.

Sincerely,
Bryan Kahler

0 Bryan Kahler over 6 years ago in reply to Bryan Kahler

TI__Mastermind 25955 points

Hi David,

Have you been able to establish root cause of failure by using a logic analyzer?

If not, please test with the good battery and the 'bad battery' so we may diff the results.

If the above response helped resolve your question, please click on the 'This Resolved my Issue' button below to improve the find-ability of this response for others that may have the same issue. Thanks!

Sincerely,
Bryan Kahler

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BQ20Z45-R1: Sometimes Only Part of the GG File Is Exported