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BQ30Z554-R1: 550_0_36

Part Number: BQ30Z554-R1
Other Parts Discussed in Thread: BQ30Z55, , BQ40Z50-R2

Dear community,

I have a problem. I managed to access certain values through bq evaluation software in SBS mode but can not enter the Data Flash section. I always get the error Code = 5 when trying to read any data.

I have read that the bq30Z55 is a custom device and therefore everything is 'complicated'. Now what does that mean exaclty? Does it mean I have absolutely no chance to change anything at all? That would be quite annoying after I already purchased the battery cells with a higher capacity and the EV2300 after all...

Please help! What can I do now?

When I tried access through Battery Management Studio, it detected the device '550_0_36' if this is of any help. 

Really hope someone can help me. I want to be able to use my new batteries.

Thank you!