USB2ANY: Problems connecting usb2any to tps65400

hi

tps65400evm supplied 12V. but it is not recognized by PI-Commander-PMU software.

My PC operating system is win10. 

The software was downloaded from the link below.

www.ti.com/.../toolssoftware

USB2ANY Explorer-2.8.2.0 Setup.exe

We installed the usb2any software.

Can you find anything wrong in the picture?

Thank you.