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BQ35100EVM-795: Battery Management Studio (bqStudio) not working with BQ35100EVM

Part Number: BQ35100EVM-795
Other Parts Discussed in Thread: BQSTUDIO

We have installed Battery Management Studio (bqStudio)  (version1.3.86), as well as the Chemistry Updater geïnstalleerd (version 26 July 2018). We've also tested bqStudio v1.3.54.1 and BQSTUDIOTEST v1.3.80 Build 1. We keep getting the following error: "The detected device is not compatible with this application! Some actions could cause the device to lose communication permanently and enter an unrecoverable state. Proceed at own risk."

PLEASE ADVISE!