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BQ40Z50-R2: show battery capacity problem

Part Number: BQ40Z50-R2
Other Parts Discussed in Thread: BQ40Z50, BQSTUDIO
Hello.
  I debug the BQ40Z50 - R2 on the pack, 1 cell, 3 parallel and 1 in series, 9750mAh, without the functions: PTC,FUSE,PRES,BTP, I don't use them.
I have sonfigurated the DATA MEMORY, and set to single,  I have wrote the capacity value in the Design Capacity, I have updated the CHEM-ID.
The problem is :  the three red arrows showed as below, three are 0. Why?
Afer reset, the abnormal phenomenon is still exist. Why?