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BQ25120: BQ Studio crashing on startup after connecting EV2400

Erik Knechtel
Prodigy 40 points
Part Number: BQ25120
Other Parts Discussed in Thread: EV2400, , BQSTUDIO

I installed BatteryManagementStudio-1.3.54.1_Build1-windows-installer on my Windows 10 machine and it worked fine, I was able to start up and access everything. However when I hooked up an EV2400 module, and also changed some of the options such as "show advanced mode", now the program crashes on startup even when the EV2400 is disconnected. The crash message tells me to view a log at C:\ti\BatteryManagementStudio\workspace\.metadata\.log and the logfile referenced just has a long list of java exceptions. Here is an excerpt:

!SESSION 2018-07-19 12:58:20.025 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_74
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.ui.workbench 4 2 2018-07-19 13:02:15.079
!MESSAGE Problems occurred when invoking code from plug-in: "org.eclipse.ui.workbench".
!STACK 0
java.lang.NullPointerException
	at org.eclipse.ui.internal.WorkbenchWindow.hardClose(WorkbenchWindow.java:1967)
	at org.eclipse.ui.internal.WorkbenchWindow.busyClose(WorkbenchWindow.java:1600)
	at org.eclipse.ui.internal.WorkbenchWindow.access$16(WorkbenchWindow.java:1542)
	at org.eclipse.ui.internal.WorkbenchWindow$11.run(WorkbenchWindow.java:1628)
	at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70)
	at org.eclipse.ui.internal.WorkbenchWindow.close(WorkbenchWindow.java:1625)
	at org.eclipse.ui.internal.Workbench$14.run(Workbench.java:1189)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.ui.internal.Workbench.busyClose(Workbench.java:1171)
	at org.eclipse.ui.internal.Workbench.access$22(Workbench.java:1113)
	at org.eclipse.ui.internal.Workbench$19.run(Workbench.java:1454)
	at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70)
	at org.eclipse.ui.internal.Workbench.close(Workbench.java:1451)
	at org.eclipse.ui.internal.Workbench.close(Workbench.java:1424)
	at com.ti.evswsdk.autodetect.AutoDetectDevice$2.run(Unknown Source)
	at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:186)
	at org.eclipse.ui.internal.UISynchronizer.syncExec(UISynchronizer.java:145)
	at org.eclipse.swt.widgets.Display.syncExec(Display.java:4761)
	at com.ti.evswsdk.autodetect.AutoDetectDevice.selectTarget(Unknown Source)
	at com.ti.evswsdk.ApplicationWorkbenchWindowAdvisor.preWindowOpen(Unknown Source)
	at org.eclipse.ui.internal.WorkbenchWindow.fireWindowOpening(WorkbenchWindow.java:1654)
	at org.eclipse.ui.internal.WorkbenchWindow.setup(WorkbenchWindow.java:654)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:56)
	at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:898)
	at org.eclipse.e4.core.internal.di.InjectorImpl.inject(InjectorImpl.java:121)
	at org.eclipse.e4.core.internal.di.InjectorImpl.inject(InjectorImpl.java:86)
	at org.eclipse.e4.core.contexts.ContextInjectionFactory.inject(ContextInjectionFactory.java:73)
	at org.eclipse.ui.internal.Workbench.createWorkbenchWindow(Workbench.java:1526)
	at org.eclipse.ui.internal.Workbench.openWorkbenchWindow(Workbench.java:2675)
	at org.eclipse.ui.internal.Workbench.getWorkbenchPage(Workbench.java:2058)
	at org.eclipse.ui.internal.Workbench.setReference(Workbench.java:2106)
	at org.eclipse.ui.internal.Workbench.access$28(Workbench.java:2074)
	at org.eclipse.ui.internal.Workbench$35.handleEvent(Workbench.java:1996)
	at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
	at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:186)
	at org.eclipse.ui.internal.UISynchronizer.syncExec(UISynchronizer.java:145)
	at org.eclipse.swt.widgets.Display.syncExec(Display.java:4761)
	at org.eclipse.e4.ui.internal.workbench.swt.E4Application$1.syncExec(E4Application.java:211)
	at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:36)
	at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:197)
	at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
	at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
	at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
	at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
	at org.eclipse.equinox.internal.event.EventAdminImpl.dispatchEvent(EventAdminImpl.java:135)
	at org.eclipse.equinox.internal.event.EventAdminImpl.sendEvent(EventAdminImpl.java:78)
	at org.eclipse.equinox.internal.event.EventComponent.sendEvent(EventComponent.java:39)
	at org.eclipse.e4.ui.services.internal.events.EventBroker.send(EventBroker.java:85)
	at org.eclipse.e4.ui.internal.workbench.UIEventPublisher.notifyChanged(UIEventPublisher.java:59)
	at org.eclipse.emf.common.notify.impl.BasicNotifierImpl.eNotify(BasicNotifierImpl.java:374)
	at org.eclipse.e4.ui.model.application.ui.basic.impl.PartImpl.setContext(PartImpl.java:431)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:615)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$1.run(PartRenderingEngine.java:525)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:509)
	at org.eclipse.e4.ui.workbench.renderers.swt.ElementReferenceRenderer.createWidget(ElementReferenceRenderer.java:69)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:971)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:640)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.StackRenderer.showTab(StackRenderer.java:1306)
	at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:103)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:658)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:151)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:151)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:151)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveRenderer.processContents(PerspectiveRenderer.java:49)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.showTab(PerspectiveStackRenderer.java:82)
	at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:103)
	at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.postProcess(PerspectiveStackRenderer.java:63)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:658)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:151)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
	at org.eclipse.e4.ui.workbench.renderers.swt.WBWRenderer.processContents(WBWRenderer.java:614)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:654)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:746)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.access$0(PartRenderingEngine.java:717)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:711)
	at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:695)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1061)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:337)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1018)
	at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:156)
	at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:694)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:337)
	at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:606)
	at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:150)
	at com.ti.evswsdk.Application.start(Unknown Source)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:669)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:608)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1515)

It goes on like that with different exceptions for quite a while. What's going on?

I have tried reinstalling and restarting my computer. No change. 

How can I fix this and begin using the EV2400 to access my charger chip, the BQ25120?

  • 0
    TI__Genius 12485 points

    Erik,

    can you confirm which EVM you are using? let me find someone from the BQStudio team to help address this. 

    When you mention you are able to access, did the field view and the read on registers work?

    regards,

    Gautham

  • 0
    Prodigy 40 points

    Somewhat related - when I run the EV2400_Updater_v0018.exe as administrator, with the EV2400 plugged in and LEDs lit, I get a message from the program:

    "Error: No Free EV2400s Detected." What might be the cause of this? The EV2400 *does* show up in my windows device manager list. 

  • 0 in reply to Gautham
    Prodigy 40 points
    I am not using an evaluation board, I'm using a development module developed in-house which gives me access to the charger's I2C lines. Is that what you mean by EVM?

    When I was able to access BQStudio the read register functionality did not work, it did not display information from the registers, nor was I able to write anything.
  • 0 in reply to Erik Knechtel
    Prodigy 40 points

    I was able to get Battery Management Studio to work again by not only uninstalling the program but *also* going in to the C:\ti\ folder and deleting all the remnants of the program which didn't get removed during uninstallation. Then I restarted, and then reinstalled, and now I can get back in to the program.


    I get the error "Device ACK error" when trying to use the EV2400 which is a problem I'll have to fix on my end. However, if I get that error, does that mean that the software is able to see the EV2400?


    When I run EV2400_Updater_v0018.exe it still says it cannot detect any free EV2400s. The EV2400 is plugged in via USB, and all LEDs are on.

    EDIT: I chose one of the gauge options, which provides a nice display on the left side showing the tool chain status (not sure why charger mode doesn't have that too). That lets me see that the EV2400 is now working and the problem is out at my PCB. A good tip for any other newbies working with this.

  • 0 in reply to Erik Knechtel
    TI__Genius 12485 points

    Erik,

    Great! thanks for posting your finding. 

    On the device ACK error, you will want to make sure the adapter is present or the device's /CD pin is high on VBAT only.

    Regards,

    Gautham