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TPS65400: VREF_COMMAND setting issue

Part Number: TPS65400

Hi, All:

We got a problem about VREF_COMMAND(D8h) setting.

Customer remove low side feedback resister and measure output voltage, customer think Vout = Vref in this case.

When they set D8h = 0x00h, they got Vout = 0.65V, this isn't match with spec. they set D8h = 0x7Fh, they can got correct value ---- 1.87V.

Any possible cause make this issue?

Customer's schematic as below.