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BQ78PL116: Temperature calibration not working well

Part Number: BQ78PL116

I have few packs cannot calibrate correctly. Even i use known good temperature sensor to calibrate the cell 1 temperature offset always different from other cells. 

Suppose the normal pack will get about -360 offset but the bad cell is about -90++ .  In actual fact, the cell 1 temperature is recorded at 41.6'C even is in room temperature. 

1)Why the BQ IC is not calibrating the packs? I attached the photo here. 

2)what is the Max Min range for temperature offset?