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TPS65190: Exposed Thermal Die connection

Part Number: TPS65190

As in datasheet, this pad should be tied to VGL rail directly. What is the result if it is tied to GND? Make VGL and GND short?

According to customer test, they find the GND and VGL is not short together after they tie the thermal pad to GND.

Is the Pad internally connected with VGL pin?

Thanks.