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TPS650830: start up fail at turning on VR3 rail

Part Number: TPS650830

Hi, 

our customer is having two boards fail turning on 3.3V .

they had confirmed that the power of VREF1V25, LDO3, LDO5 and V3.3EN has correct output. 

But VR3 doesn't have output.

May I have your comment for how to fix this issue? 

Please let us know if further information needed, i can also mail the schematic to you but please let me know your mail first.

thank you.