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BQ24172: there is no charging current when connected the battery(no load)

Part Number: BQ24172

I’m writing you to ask a question about BQ24172, the question is that there is no charging current when connected the battery.

The figure 1 is pin-STATE’s waveform,  The figure 2 is pin-SW’s waveform, figure 3:pin-ACDRV, figure 4: pin-REGN

The figure 5 is customer’s schematic.(there is a thermistor in the pin-TS, and he replaced it with a 10k resistor. But he didn’t mark it in the schematic.)

In addition, he connected pin-TTC to pin-VREF.

Could you please help check it and give a solution about it?

Thank you very much!

There are some new developments. When connected TTC to GND, there is a charging current. But I don't know the reason,

could you please help explain it?

Thanks & Best Regards,

Sherry