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TPS65400EVM-678: i2c connection

Part Number: TPS65400EVM-678
Other Parts Discussed in Thread: USB2ANY

we have got one evm board, we were not able to communicate with it using USBANY EXPLORER although we followed the user manual.

I have started developing the FW to communicate with I2C. I am getting acknowledge when writing and reading but the info returning when trying to read ADh command( DEVICE ID) I am getting 0xff for each byte instead of the device model characters.

I have connected scl, sda lines to J13 pin 19,20 ( same order ) and also gnd to pin 27.

Do I need to do other procedures on the board for it to work ? 

Am I doing something wrong or is it a malfunctioning board ?

attaching logic analyzer capture:

more findings:

I have also tried to first write to write protect register 0x10 the value zero. ( to enable write to other registers ) not sure if its mandatory for reading but the same issue occurs getting acknowledge with values of 0xff.